Customer Support
Refund & Return Policy
Last Updated: June 2026
At Al-Rijal Fabrics, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.
Eligibility for Return or Exchange
- Return or exchange requests must be made within 3 days of receiving the order.
- The product must be unused, unwashed, and in its original condition.
- Original packaging, tags, and accessories (if any) must be included.
- Proof of purchase or order number is required.
Non-Returnable Items
- Products that have been used, washed, or damaged after delivery.
- Customized or specially ordered items.
- Items returned without prior approval.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and your order details. We will arrange a replacement or appropriate resolution.
Refund Process
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed through the original payment method or bank transfer, depending on the payment method used.
- Refund processing times may vary based on banks and payment providers.
Exchange Process
Eligible items may be exchanged for another product of equal value, subject to stock availability.
Shipping Charges for Returns
Customers are generally responsible for return shipping costs unless the return is due to our error (wrong or defective item).